Cookie Policy
Effective date:
This Cookie Policy explains how Flourich Ltd ("Flourich", "we", "us", or "our") uses cookies and similar technologies on our platform at flourich.uk. It should be read alongside our Privacy Policy.
1. What Are Cookies
Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work correctly, to improve efficiency, and to provide information to website owners. Cookies may be "session cookies" — which are automatically deleted when you close your browser — or "persistent cookies" — which remain on your device for a defined period or until you delete them. We also use similar technologies such as pixel tags, web beacons, and local storage, which function in a comparable way to cookies and are referred to collectively as "cookies" throughout this policy.
2. Essential Cookies
Essential cookies are strictly necessary for the Flourich platform to function. Without these cookies, core features such as logging in, completing bookings, and maintaining a secure session cannot operate. Because they are essential to the service you have requested, these cookies do not require your consent under the UK Privacy and Electronic Communications Regulations (PECR).
| Cookie | Purpose | Duration |
|---|---|---|
| session_token | Maintains your authenticated login session | Session |
| csrf_token | Protects against cross-site request forgery attacks | Session |
| __Secure-next-auth.session-token | Secure authentication session identifier | 30 days |
| cookie_consent | Remembers your cookie preferences | 12 months |
3. Analytics Cookies
Analytics cookies help us understand how visitors interact with the Flourich platform so that we can improve the user experience. These cookies collect information in an aggregated and anonymised form, including the pages you visit, the features you use, how long you spend on the platform, and how you arrived at the site. We only set analytics cookies with your explicit consent. You may withdraw your consent at any time by updating your cookie preferences or by adjusting your browser settings.
| Cookie | Provider | Duration |
|---|---|---|
| _ga | Google Analytics — distinguishes unique users | 2 years |
| _ga_* | Google Analytics — maintains session state | 2 years |
| _gid | Google Analytics — distinguishes users (short-lived) | 24 hours |
These cookies are optional and will only be set if you accept analytics cookies via our cookie banner.
4. Preference Cookies
Preference cookies enable the platform to remember information that personalises your experience, such as your preferred display settings, saved filters, and notification preferences. These cookies are optional and will only be set with your consent. Disabling preference cookies will not prevent you from using the platform, but some aspects of your experience may be less personalised and certain settings may not be remembered between visits.
5. Third-Party Cookies
Some functionality on the Flourich platform is provided by trusted third-party services. These third parties may set their own cookies on your device, subject to their own privacy and cookie policies. Flourich does not control these cookies.
- Stripe— We use Stripe for payment processing. When you make or receive a payment, Stripe may set cookies to facilitate the transaction, detect fraud, and comply with financial regulations. Stripe's cookie usage is governed by the Stripe Privacy Policy.
- Google Analytics — We use Google Analytics to help us understand platform usage. Google may use data collected via analytics cookies in accordance with the Google Privacy Policy. We have enabled IP anonymisation and have not enabled data sharing with Google for advertising purposes. Analytics cookies are only placed with your consent.
6. Managing Cookies
You have several options for managing cookies set by Flourich and third parties:
- —Cookie banner: When you first visit the platform, you will be presented with a cookie consent banner. You can accept all cookies, accept essential cookies only, or customise your preferences. You can revisit and update these choices at any time.
- —Browser settings: All modern browsers allow you to control cookies through your browser settings. You can block all cookies, delete existing cookies, or allow only cookies from specific websites. Please note that blocking essential cookies will prevent the platform from functioning correctly. For guidance on managing cookies in your browser, visit aboutcookies.org.
- —Opt-out tools: You can opt out of Google Analytics tracking across all websites using the Google Analytics Opt-out Browser Add-on.
Please be aware that restricting or deleting cookies may affect the functionality of the platform. Essential cookies cannot be disabled without significantly impairing your ability to use core features.
7. Contact Us
If you have any questions, concerns, or requests relating to our use of cookies or this Cookie Policy, please contact us at privacy@flourich.uk. We will endeavour to respond to all queries within 30 days. If you wish to raise a concern about our use of cookies, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO).